Many customers treat go-live as the finish line and stop investing in their NetSuite system, but that's when support matters most. LUXSupport provides ongoing training, tuning, and expert consulting to keep teams strong and grow your NetSuite ROI.
Almost a year ago, Ryan Riss, our Director of Support, came to me and said he felt he could build a support offering that filled a critical gap in our customers' post-go-live support needs.
Many customers see go-live as the crossing of a finish line and then stop implementing as though the marathon is over. Understandably, they are tired, want to get back to their businesses, and stop paying consultants.
But the marathon isn't over at the finish line of go-live – customers need support more than ever as they make NetSuite part of their everyday business lives. Users need additional training, configurations needed fine-tuning, reports and dashboards need tweaks and enhancements, and so on. Your business doesn't stop growing and changing the moment you go live.
LUXSupport offers customers ongoing support, training, and consulting to grow and nurture their teams and their NetSuite investment through access to our team of certified industry experts that know your company, configuration, and users.
Time and again, we see that the customers who prioritize their ongoing commitment to maximizing their NetSuite investment have the happiest users and the fastest-growing bottom lines.
Managed services FAQs
You get named consultants who actually know how your system is built, not a ticket queue and a rotating cast of strangers. We're an independent partner, so we carry fewer accounts and your build gets real attention. You'll work with the same people over time, and they'll remember why your account was set up the way it was.
Standard gives you portal access, how-to support, troubleshooting, monthly reporting, an annual health check, and Premier NetSuite support. We publish our pricing because "it depends" doesn’t help you decide. If your environment is more involved, Premier adds quarterly training, biannual upgrade reviews, monthly performance analysis, and multi-environment management. Enterprise goes further with weekly performance analysis, managed IDE and source control, a custom knowledge base, and live chat in Microsoft Teams.
We start with an audit of your account, then triage what's urgent and stabilize it. From there we move into the ongoing review rhythm that keeps your system healthy. Most clients see a tangible improvement within the first two weeks.
Yes. Always. The people on your assessment call are the same people who'll support your system afterward. No bait-and-switch, no handoff to a team you've never spoken to.
Then you want Rescue & Recovery, which is project-scoped rather than a subscription. It's built for the messy situations: a botched implementation, customizations that broke, or an admin who left with no documentation behind them. We come in, fix what's wrong, and hand you back a system that works.
We focus on manufacturing, wholesale distribution, medical device, and food and beverage. We know these businesses deeply, with 700+ manufacturing customers through iQ CPQ alone. If your operation lives in one of these worlds, you won't spend the first month teaching us how it works.
Before every NetSuite release, we review your customizations, scripts, and integrations for conflicts. That means you find out about a problem before it hits production, not after something breaks on a Monday morning. Update-breakage is the most common complaint in the NetSuite community, and a proactive review is how you stay out of it.
Need stronger support after go-live?
See how LUXSupport keeps your users sharp and your NetSuite ROI climbing.
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