CIOs juggle integration, data security, user training, and technology evaluation all at once, which is why the right NetSuite partner matters. We work as an extension of a CIO’s team, building a Business Process Review and Actions roadmap and adding purpose-built tools like our iQ CPQ to solve everyday challenges such as quoting.
When it comes to supporting CIOs in their NetSuite implementations, LUXENT’s learned a few things about the value of being a knowledgeable partner that is invested in its customers’ success: “We have a creative, responsive, people-first team that is always thinking about the customer and their success,” said Vivian Keena, LUXENT CEO, in a recent interview with CIO Applications.
The fact of the matter is that CIOs are asked to do a lot for their companies. There’s the need to integrate, maintain, and find a use for old, outdated platforms; the need to ensure data integrity and security across multiple teams, platforms, and devices; the need to train users on systems, policies, and protocols; the need to evaluate new technology solutions, including how they will or won’t work with existing infrastructure — and the list goes on.
With a laundry list of needs, CIOs, especially those implementing new technology, are wise to work with consulting teams that can act as extensions of themselves. This means working with a CIO’s team to understand needs, goals, and obstacles in order to create a Business Process Review & Actions document that provides a roadmap that aligns with their overall plan for the year.
Beyond “just” an implementation, however, is the “What next?” question that inevitably follows from executive teams, employees, and partners. One way CIOs can take a NetSuite implementation to the next level is by adding purpose-built solutions that solve everyday challenges. For many ERP users, one such challenge is quoting. As Vivian notes in the interview: “For many manufacturers, [quoting is] not just the most important part [of the sales process], it’s also the most painful part. Quoting tends to be slow, complex, and prone to mistakes. LUXENT set out to change all of that by building iQ Configure, Price, Quote, a quoting tool that helps companies deliver quotes faster, more accurately, and all through an easy-to-use, smart, fast interface.” Automating the quoting process is an essential way CIOs can support their own NetSuite implementation and infrastructure going forward.
Read more insights from Vivian in the article and reach out anytime with questions about how we can help your team with its NetSuite projects.
Common questions
The people you talk to are the people who do the work. As an independent NetSuite partner, we keep the same team on your project from the discovery call through go-live, so the person who learns your business is the one configuring it. We've been implementing NetSuite since 2009, with our deepest expertise in manufacturing, wholesale distribution, food and beverage, medical device, and life sciences, and that industry context shows up in the decisions we make for you.
We give you a specific number after discovery, not a guess before it. You’ve probably heard "anywhere from $100K to $500K depending on complexity," and that answer helps no one. Implementation cost depends on your modules, your data, and your team — and once we understand those in the Discovery phase, we put an exact figure in front of you so there are no surprises later.
Core financials are typically live in about 3 months. Manufacturing builds run longer, usually 3 to 9 months, because there's more to design and test around production, inventory, and costing. We give you a real timeline during discovery, once we know your scope, not a generic estimate up front.
We can step in. Project rescue is a real category of work, and we take on NetSuite implementations that have stalled, gone over budget, or drifted away from what the business actually needed. We'll assess where things stand, tell you honestly what it takes to get back on track, and own the fix from there.
Yes. Always. The person who leads your discovery call is the person who leads your project, so you'll know exactly who you're working with before you commit to anything. No bait and switch, no handoff to a team you've never met.
Go-live isn't the finish line. Phase 6 of our LUXSmart methodology is Optimize, which includes hypercare right after launch to stabilize the system and tune it to how your team actually works. From there, our LUXService+ Managed Services keeps you supported starting at $2,100 per month, month-to-month, with no annual lock-in.
You'll have accurate books on day one. Moving off QuickBooks is one of the most common paths to NetSuite, and we handle the chart of accounts, open transactions, and historical data so nothing gets lost in the move. The payoff is the control and visibility QuickBooks can't give you: real-time financials, multi-entity, and reporting that scales as you grow.
The LUXPlan is the full documentation package for your implementation, and it's yours to keep. Every decision, configuration, and customization we make gets written down, along with the training materials your team needs to run the system. If a key person leaves or you bring on someone new, the knowledge stays with you instead of walking out the door.
We scope honestly in Discovery and talk openly when something changes. If a new requirement comes up mid-project, we discuss it with you directly, explain the impact on time and cost, and decide together before any work happens. No surprise change orders, no "that’s out of scope" used as a way to pad the bill.
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