One System, From Dispatch to Invoice
We configure NetSuite for wireless and telecom operators, so dispatch, field techs, serialized and rental inventory, RMA, and recurring billing all run in one place. Then we stay long after go-live.
Wireless doesn't need another point tool — it needs one record the whole job lives on.
Dispatch, field time, serialized devices, and recurring contracts are four places the same job comes apart. Here's what changes in each when NetSuite is configured for how wireless operators actually work.
- SILOS
The same data gets keyed in twice.
Accounting in QuickBooks, inventory in another tool, the rest in spreadsheets — and none of it tracks serialized devices.
How We Solve ItA ticket opens with dispatch, moves to the tech in the field, and lands in billing as an invoice, all on one record.
- BILLING
Nobody can see what's ready to bill.
Technician time gets lost between the field and the office, so completed work sits for days before it invoices.
How We Solve ItTechs log labor and parts against the job on their phone, so billing sees what's complete and jobs invoice in hours, not days.
- DEVICES
Radios go out with no hand receipt.
Serial numbers get transposed and rental returns slip, so finding a unit means digging through spreadsheets.
How We Solve ItSerialized inventory tracks every radio from receipt to install to return, with rental bookings, charges, and RMA status on the same record.
- CONTRACTS
Renewals slip and revenue leaks.
Recurring plans, usage charges, telecom tax, and maintenance contracts each need their own billing logic.
How We Solve ItNetSuite runs recurring plans, usage, and maintenance contracts with telecom tax built in, and renewals trigger on schedule.
The whole job lives on one record.
We scope a wireless build around your dispatch flow, your serialized fleet, and your contract mix — not a template. The same senior consultants who scope it run the build through go-live.
A 30-minute review of how your jobs actually move. No pitch.
Testimonial 1 of 2: Matt Ward
NetSuite changed how we work. Everything flows through one system now: field service, contracts, projects, billing. We finally have the visibility to run the business the way it should be run.
Matt Ward
VP Finance · P&R Communications
CUSTOMER STORIES
Proof From the Field
Two-way-radio dealers, wireless integrators, and the equipment makers who service what they sell. Design, install, maintain, and bill on one system. What changed, and why they stayed.
Manufacturing
Hydro-Chem
How Hydro-Chem Solutions leans on Luxent's LUXSupport managed services and Matrix iQ quoting to keep its NetSuite ERP running — and its quotes accurate.
Wireless Communications
P&R Communications
How P&R Communications unified finance, field service, and inventory on NetSuite with Luxent
Wireless Communications
Day Wireless
How a full-service wireless integrator unified its rental, service, and subscription businesses on NetSuite and scaled to 500+ employees without adding admin headcount
A better way to run wireless and telecom ops
YOUR NEXT STEP
Let's scope your wireless configuration before you commit.
- 17+ Years NetSuite Delivery
- NetSuite Certified Solution Partner
- No Pressure First Call
Before You Choose a Wireless NetSuite Partner
Yes. A dispatcher raises a work order, it goes to the technician's mobile device, time and parts get logged on the job, and it moves to billing the moment the work is done. Luxent configures dispatch, scheduling, and mobile around how your techs actually work.
For most wireless companies past the point where QuickBooks plus a few point tools can keep up, yes. NetSuite puts accounting, serialized inventory, projects, and billing on one platform, so you stop re-keying data between systems. Teams usually move when headcount and transaction volume make the patchwork too slow to trust.
Yes. NetSuite tracks each device by serial number from receipt through install, service, and return, and runs rental fleets with booking dates, auto-calculated charges, and condition history. RMA and warranty status sit on the same record, so you always know where a unit is and what state it's in.
It bills recurring plans, usage charges, and maintenance contracts natively, and handles telecom tax rather than leaving it to a bolt-on. For heavier recurring scenarios, Luxent has rolled out integrated billing tools like BillFinity where they fit. Renewals and contract milestones bill on schedule.
Both. Luxent is a Premier NetSuite partner and has implemented for wireless integrators like Day Wireless, where we built part of the rental workflow during evaluation so they could see it run before committing. You get people who know dispatch, serialized inventory, and recurring billing, plus a partner who stays after go-live.
Luxent didn't just tell us what was possible — they showed us. They built part of our rental workflow during the evaluation phase so we could see exactly how it would work. That gave us confidence that they understood our needs.
Who we bring in on a wireless rollout
Field service management, asset and work-order history, and the operations tooling that connects crews to the back office — the parts of a wireless rollout that belong with a specialist. These are the vendors we bring in for them.
- Faster NetSuite integrations
- Specialized industry expertise
- Global consulting partners
- Proven technology platforms
- Co-created solutions
- Shared success stories